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検索キーワード:(件名: Service industries Management)
該当件数:51件
Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol
New York : Springer , c2010. - (Service science : research and innovations in the service economy)
図書
Managing services : marketing, operations, and human resources / [compiled by] Christopher H. Lovelock
Englewood Cliffs, N.J. : Prentice-Hall , c1988
This is service design thinking : basics, tools, cases / [ed. by] Marc Stickdorn, Jakob Schneider
pbk.. - Hoboken, NJ : John Wiley & Sons , c2011
Servitization strategy and managerial control / Anna Pistoni, Lucrezia Songini
: print. - Bingley : Emerald , 2018. - (Studies in managerial and financial accounting ; v. 32)
Service management : operating decisions / David A. Collier
pbk.. - Englewood Cliffs, N.J. : Prentice-Hall , c1987
2nd ed. - London : Prentice-Hall International , c1992
Strategic management and marketing in the service sector / Christian Grönroos
pbk.. - Helsingfors : Swedish School of Economics and Business Administration , 1982. - (Forskningsrapporter (Svenska handelshögskolan (Helsinki, Finland)) ; 8)
Managing service industries : organizational practices in a postindustrial economy / Peter K. Mills
Cambridge, Mass. : Ballinger Pub. Co. , c1986
Service management : strategy and leadership in service business / Richard Normann
2nd ed. - Chichester ; New York : Wiley , c1991
Managing in the service economy / James L. Heskett
Boston, Mass. : Harvard Business School Press , 1986
Managing for quality in the service sector / edited by Willem F.G. Mastenbroek
Oxford, [England] ; Cambridge, Mass. : B. Blackwell , 1991
International journal of service industry management
Vol. 1, no. 1 (1990)-. - Bradford West Yorkshire, England : MCB University Press , 1990-
雑誌
Service management : the automation of services / David A. Collier
: pbk.. - Reston, Va. : Reston Pub. Co. , c1985
Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors
: hbk,: pbk. - Thousand Oaks, Calif. ; London : Sage , c2000
Principles of service marketing and management / Christopher Lovelock, Lauren Wright
Upper Saddle River, N.J. : Prentice Hall , c1999
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss
: hbk. - Boston, Mass. : Harvard Business Review Press , c2012
Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell
Boston : Allyn and Bacon , c1990
Service operations management / Neville D. Harris
London : Cassell , c1989
Managing and marketing services in the 1990s / edited by Richard Teare with Luiz Moutinho and Neil Morgan
London : Cassell , 1990
Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff
Boston : Allyn and Bacon , c1978
Reviving industry in America : Japanese influences on manufacturing and the service sector / Harris Jack Shapiro, Teresa Cosenza
Cambridge, Mass. : Ballinger Pub. Co. , c1987. - (Ballinger series in business in a global environment)
Services marketing management / Peter Mudie and Angela Pirrie
3rd ed. - Amsterdam : Elsevier/Butterworth-Heinemann , 2006. - Tokyo
Service management : strategy and leadership in service businesses / Richard Normann
Chichester [West Sussex] : Wiley , c1984. - New York
3rd ed. - Chichester : Wiley , c2000. - New York
Quality management in the service industry / Lionel Stebbing
New York : Ellis Horwood , 1990. - (Ellis Horwood series in applied science and industrial technology)
Die Produktion von Dienstleistungen : Grundzüge einer Produktionswirtschaftslehre des tertiären Sektors / von Hans Corsten
Berlin : E. Schmidt , c1985. - (Betriebswirtschaftliche Studien ; 51)
Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold
London : Cassell , 1997. - Herndon, VA
Operations management for service industries : competing in the service era / Glenn Bassett
Westport, Conn. : Quorum Books , 1992
Service management for competitive advantage / James A. Fitzsimmons and Mona J. Fitzsimmons
New York : McGraw-Hill , c1994. - Tokyo. - (McGraw-Hill series in management)
Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates
San Francisco : Jossey-Bass , 1990. - (The Jossey-Bass management series)
Managing services / edited by Alan Nankervis
Cambridge : Cambridge Univ. Pr. , 2005
Boston, Mass. : Harvard Business School Pr. , 1986
Integrating service strategy in the manufacturing company / Hervé Mathe, Roy D. Shapiro
London : Chapman & Hall , 1993. - New York
Management and analysis of service operations / Jim Browne
New York : North-Holland , c1984
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz
7th ed. - Boston ; Tokyo : Prentice Hall , c2011
Human resource management in service work / Marek Korczynski
Basingstoke : Palgrave , 2002. - (Management, work and organizations)
Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke
Homewood, Ill. : Dow Jones-Irwin , c1985
Managing services marketing : text and readings / John E.G. Bateson
3rd ed. - Fort Worth : Dryden Press , c1995
Empowerment : HR strategies for service excellence / Conrad Lashley
Oxford : Butterworth/Heinemann , 2001. - Boston. - (The hospitality, leisure and tourism series)
Revitalizing western economies / Russell L. Ackoff, Paul Broholm, Roberta Snow
1st ed. - San Francisco : Jossey-Bass , 1984. - (The Jossey-Bass management series). - (The Jossey-Bass social and behavioral science series)
The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton
New York, N.Y. : McGraw-Hill , c1992
Quality circles in service industries : comprehensive guidelines for increased productivity and efficiency / Sud & Nima Ingle
Englewood Cliffs, N.J. : Prentice-Hall , c1983. - (A Spectrum book)
Strategic service management : beyond the moment of truth / edited by Denis Boyle
Oxford, England : Pergamon Press , 1990. - New York. - (The Best of long range planning ; no. 7)
Productivity by choice : the 20-to-1 principle / Martin F. Stankard
New York : Wiley , c1986
Coalitions and competition : the globalization of professional business services / edited by Yair Aharoni
London : Routledge , 1993. - New York
The services buyer in the role of project and cost management / Brian Farrington and Derek W.F. Waters
1st ed. - London : International Thomson Business Press , 1997. - Tokyo
The impact of new technology : people and organizations in service industries / by Wickham Skinner and Kishore Chakraborty
pbk.. - 1st ed. - New York : Pergamon Press , c1982. - (Work in America Institute studies in productivity ; 19)
Competing through services : strategy and implementation : cases and text / Sandra Vandermerwe and Christopher Lovelock with Marika Taishoff
pbk.. - New York : Prentice Hall , 1994. - (European casebook series on management)
Customization 4.0 : proceedings of the 9th World Mass Customization and Personalization Conference (MCPC 2017), Aachen, Germany, November 20th-21st 2017 / Stephan Hankammer ... [et al.], editors
Cham : Springer , c2018. - (Springer proceedings in business and economics)
Operations management in service industries and the public sector : text and cases / Christopher Voss ... [et al.]
Chichester : Wiley , c1985. - New York